zoho_recruit
Team Leader - Tech Support
MyOperator
Remote, IND
Full-time
Mid · 5+ years experience
Remote
INR 750000-750000 yearly / year
Discovered 1 weeks ago
JIRAREST APIsSQLExcel
Free
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JIRAREST APIsSQL
Role Overview
• Working on JIRA Reports to understand the type of Issues handled by the team.
• Working on Performance Analysis of a Team and providing monthly reports to HR.
• Providing Team Training and handling escalations of Team.
• Handling Roaster and preparing uninterrupted support Roaster including weekends.
• Should be able to handle API Calls with clients and provide solutioning.
• Performs regular JIRA Audit Tasks to check the delays on the tickets.
• Coordinate with various teams if there are dependencies to ensure faster resolution.
• Should be able to contribute to Team development by taking new initiatives.
Key Skills for This Role
JIRAREST APIsSQLExcel
Full Job Posting
Job Description
Working on JIRA Reports to understand the type of Issues handled by the team.
Working on Performance Analysis of a Team and providing monthly reports to HR.
Providing Team Training and handling escalations of Team.
Handling Roaster and preparing uninterrupted support Roaster including weekends.
Should be able to handle API Calls with clients and provide solutioning.
Performs regular JIRA Audit Tasks to check the delays on the tickets.
Coordinate with various teams if there are dependencies to ensure faster resolution.
Should be able to contribute to Team development by taking new initiatives.
Requirements
- B.Tech (IT) with proven Experience of 5-6 years in Technical Support.
- Must have at least 2 years experience working as TL and handling a team.
- Experience in working with JIRA.
- Experience in implementing REST APIs.
- Good in Excel Reports.
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