cornerstone
Team Leader
NSW Fair Trading
Parramatta, AUS
Temporary
Mid
Hybrid
AUD 116981-129492 yearly / year
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As Team Leader, Registries, you will: Lead and manage a team that handles complex and sensitive matters, fostering a positive, collaborative and high-performing culture.
Oversee work allocation, priorities and performance to achieve service standards and business objectives.
Apply specialised knowledge of legislation, policy and procedures to resolve complex matters and support appropriate regulatory and customer outcomes.
Coach and provide feedback to strengthen staff capability and performance.
Monitor, analyse and report on workloads, trends and emerging issues to support informed decision-making.
Maintain contemporary knowledge of legislation, regulatory requirements and business processes.
Review and improve processes to enhance service delivery, customer experience and responsiveness to changing business needs.
Build productive relationships with internal and external stakeholders and contribute to broader business outcomes.
About You To be successful in this role, you will have: Demonstrated experience leading and developing teams in a regulatory, compliance, governance, investigations or similar service environment.
Demonstrated ability to interpret and apply legislation, policy and regulatory frameworks.
Strong analytical, problem-solving and decision-making skills, with sound judgement and experience managing complex complaints and case matters.
Clear communication and effective stakeholder engagement skills.
Proven ability to manage competing priorities and deliver quality outcomes in a high-volume environment.
Full Job Posting
Closing Date: Wednesday 23rd September 2026
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au .
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