Team Leader - LVP

As a Team Leader , you'll lead a team of frontline practitioners delivering high-quality, trauma-informed support to victim-survivors accessing the Leaving Violence Program.

Reporting to the Service Operations Manager, you'll provide operational leadership, practice guidance and day-to-day coaching to ensure safe, effective and person-centred service delivery. You'll oversee workforce planning, real-time operations, performance, quality and continuous improvement while fostering a psychologically safe, collaborative and high-performing team culture.

This role is ideal for an experienced leader with a strong family, domestic and sexual violence (FDSV) background who is passionate about supporting frontline practitioners and driving positive outcomes for victim-survivors.

Leading, coaching and developing a team of frontline practitioners delivering trauma-informed support.

Providing practice direction, reflective supervision, debriefing and operational guidance to frontline staff.

Managing workforce planning, rostering and real-time service operations to ensure service levels and performance targets are achieved.

Conducting probation reviews, performance conversations and ongoing coaching to build capability and support staff wellbeing.

Acting as the escalation point for operational issues, complex service matters and approvals.

Monitoring service quality, operational performance and compliance with program policies and regulatory requirements.

Using workforce data and service insights to identify trends, drive continuous improvement and enhance service delivery.

Approving financial support packages to assist victim-survivors to safely transition away from violence.

Working collaboratively with operational leaders and stakeholders to strengthen service delivery and achieve program outcomes.

Minimum four (4) years' experience working within Family, Domestic and Sexual Violence (FDSV) services, with the capability to provide practice direction, advice, debriefing and supervision to frontline practitioners.

Minimum four (4) years' leadership or people management experience, preferably within a community, social or health services setting.

Demonstrated experience leading, coaching and developing high-performing teams.

Experience supporting practitioners undertaking enhanced risk and needs assessments and safety planning.

Proven ability to manage performance, support employee wellbeing and foster psychologically safe team environments.

Experience in workforce planning, rostering, real-time operations and operational service coordination within a virtual or contact centre environment.

Strong communication, stakeholder engagement and decision-making skills.

Experience working within government-funded or regulated service environments will be highly regarded.

Qualifications & Compliance

Exposure to financial assistance programs or fraud management is desirable.

Three-year Bachelor's degree in Social Work, Community Services, Counselling or an equivalent qualification.

Eligibility for registration with an appropriate professional peak body (AASW, PACFA, ACA, ACWA or AHPRA).

Current Working with Children Check (WWCC).

National Police Check (NPC).

Successful completion of two referee checks validating relevant work experience and leadership capability.

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