Team Leader - Inbound

Team Leader-Inbound Our Team Lead is to lead and drive operation by supporting the Operations Manager with coordination of activities to achieve business goals, focus on continuous improvement and promoting a team based culture.

Shift Lead is expected to learn, fully understand, work within and lead “The Unipart Way” while adopting lean management principles and approach.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential functions.

Key elements of the role include the following:

Ensure Environmental, Health & Safety, and Security requirements are met by complying with Group policies and procedures and all relevant legal regulations (including CT-PAT requirements)

Maintain a safe, healthy & secure work environment by establishing, following and enforcing Unipart standards and procedures.

Knowledgeable in company policies and handbook to ensure compliance, holding all associates accountable

Lead, direct and train employees to deliver high quality services, leading by example and activity engaging employees in the warehouse to deliver all KPIs and levels of customer satisfaction, quality, delivery and cost, driving the operation toward customer excellence

Drive warehouse team to meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime

Provide feedback to Managers and team members on performance, both positive and negative. Support Supervisors with the Performance Review and Corrective Action processes.

Prepare and lead daily and weekly team briefings utilizing the Communications Cell (Comm Cell), encouraging suggestions, identification of goals and achievement of objectives ensuring regular and effective two way communication.

Ensure Customer Service Requests are resolved within SLA and through the proper channels

Responsible the support and/or completion of daily, weekly and monthly operational reporting requirements such as End of Day Reporting, 15 minute sheets, etc.

Support Management with the implementation of action plans to rectify any off-target KPI and SLA performance, proving relevant and timely updates of progress to key stakeholders

Utilize visual management tools and ensure they are being used effectively to drive business decisions

Ensure Standard Operating Procedures are up to date and adhered to be all associates

Establish a positive working relationship with internal and external stakeholders

Oversee the onboarding and training of new employees into the operations

Other

Maintain a professional and business like appearance at all times, ensuring promptness at meetings

Maintain confidentiality

Identify areas for personal development to improve performance in role and actively seek ways to improve