oracle
Team Leader Collections
Collections | FOS
IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
Microsoft OfficeExcelOutlook
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Responsibilities
- Lead and motivate a team of Collection Executives, providing guidance and support to ensure high performance.
- Monitor and evaluate team performance, identifying areas for improvement and implementing necessary changes.
- Ensure compliance with company policies, procedures, and legal requirements in debt collection practices.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions.
- Collaborate with other departments, such as Customer Service and Legal, to resolve customer issues and ensure a seamless customer experience.
- Conduct regular team meetings to discuss performance, provide feedback, and address any concerns.
- Stay updated on industry trends and best practices in debt collection, sharing knowledge with the team.
- Maintain accurate records and documentation of collection activities, ensuring data integrity.
- Develop and maintain strong relationships with key stakeholders, including clients and internal teams.
- Assist in the recruitment, training, and development of new Collection Executives, ensuring a skilled and motivated team.
Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum 5 years of experience in a leadership role within the collections industry.
- Proven track record of successfully managing and motivating a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Strong problem-solving and analytical skills, with a data-driven approach to decision-making.
- Proficiency in Microsoft Office suite, particularly Excel and Outlook.
- Working knowledge of debt collection laws and regulations.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Excellent time management and organizational skills.
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