Team Lead, Software Development

Responsibilities:

• The TeamViewer Digital Employee Experience (DEX) platform finds and resolves IT issues before they affect users. Over the past several years we have successfully built and released products which makes IT administrators' day-to-day life easier. Our vision is to become THE unified endpoint management solution for our customers.
• We’re looking for an experienced Team Lead in Software Development to manage and support our teams developing and enhancing our DEX capabilities, trusted by large enterprise customers. In this role, you’ll be essential to maintain a steady delivery cadence for the team, working with the different stakeholders (Product Management, Customer Support, Security, SRE) to ensure a clear prioritized Sprint backlog, and minimizing disruptions. You will translate high-level vision into working services. You will communicate status clearly to all stakeholders, surfacing risks & impediments as they arise, and identifying ways forward – and escalating to leadership as needed. You will also coach and mentor your team members, guiding them in their personal & technical improvement, providing appropriate & timely feedback.
• Lead a cross-functional engineering team which focuses on maintaining & enhancing end-to-end services for our DEX web solution, across Cloud (Azure Kubernetes) and On-Prem (Windows IIS)
• Align the team’s product roadmap in collaboration with Product Management
• Review the top items in Product Backlog, ensure they are well understood with clear description & acceptance criteria (breaking them down to smaller stories or creating spikes to understand them better) so that the team can story-point them properly during Sprint Planning
• Work with the Product Owner/Product Manager to finalize the Sprint Backlog for each Sprint, by prioritizing the different workloads - Product (Feature) roadmap; Customer requests and Sustain cases; Security vulnerabilities; Technical Debt; ad-hoc work requests
• Be the single point of contact for all stakeholders (Product Management, Customer Support, Security team, SRE, other engineering teams, etc) to prevent disruptions to the team members
• Own all parts of the service lifecycle, including design, development, documentation, testing, tracking and operations
• Continuously improve the product delivery process