avature
Team Lead Shared Services
DHL Group
Chennai, IND
Full-time
Senior · 6+ years experience
Onsite
Discovered 3 weeks ago
Free
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Description and Requirements
- DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
- Are you an idea generator who is passionate about innovation and dynamic markets? Do you enjoy developing business and driving projects forward? Are you looking for a responsible position where you can actively help shape the future? Then we should get to know each other!
- Become part of a unique corporate culture defined by a respectful working environment, inspiring colleagues, strong team spirit, and a hands-on mentality. Join us and bring your ideas to life!
- We are currently establishing a Shared Service Center (SSC) for the German-speaking market , focusing on the delivery of high-quality, transactional and operational support services across multiple business functions. Our goal is to build scalable, efficient, and standardized processes that support areas such as HR, Customer Service, Sales, and other corporate functions with their back-office activities.
Key responsibilities
- In this role, you are responsible for the leadership, development, and performance of a team within the Shared Service Center environment. You lead a team of approximately 10–20 employees, ensuring high-quality execution of transactional and operational processes while driving productivity, quality, and adherence to defined standards. You foster a culture of accountability, continuous improvement, and teamwork.
- You act as the primary point of contact between management and your team, ensuring clear and effective communication. You facilitate team meetings and operational discussions, structure content, and ensure that decisions are consistently implemented. In close coordination with management, you contribute to the continuous improvement and standardization of processes.
- You plan and manage task allocation, ensuring timely, efficient, and high-quality delivery while maintaining oversight of priorities and process adherence.
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