Team Lead Information Systems

• Leads and supports IT staff in daily operations, providing guidance, training, and subject matter expertise.

• Serves as a technical resource for troubleshooting complex issues and ensuring timely resolution of service requests and incidents.

• Coordinates small to medium-sized IT projects or tasks within larger initiatives, monitoring timelines and deliverables.

• Maintains a secure and highly available technical environment by supporting system updates, monitoring tools, and documentation.

• Collaborates with business users, vendors, and IT leadership to identify technology needs and ensure alignment with enterprise goals.

• Participates in the development and implementation of IT policies, procedures, and best practices.

• Contributes to workflow optimization by identifying areas for improvement and recommending solutions.

• Escalates critical issues and risks to management and supports root cause analysis and resolution activities.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

• H.S. Diploma or GED required

• Bachelor's Degree in Computer Science, Information Systems, or related field preferred

• 3-6 years of experience in IT systems administration, technical support, or operations required

• 1-2 years of experience in a team lead, senior analyst, or similar role preferred

• Strong technical proficiency in IT systems, applications, or infrastructure (depending on focus area).

• Ability to coach and mentor team members while managing competing priorities.

• Excellent analytical, problem-solving, and troubleshooting skills.

• Familiarity with project coordination, system documentation, and user training.

• Strong communication and interpersonal skills, with the ability to interface with technical and non-technical users.

• Understanding of cybersecurity principles and compliance standards.

• Proficiency in relevant IT tools and platforms.