Team Lead, Engineering - MyWP Support

Experience leading support or technical teams (formal or informal leadership).

Ability to allocate work, manage priorities, and supervise the performance of engineers during the shift.

Provide coaching and guidance to less-experienced team members.

Confident in taking ownership of major incidents, driving resolution, and coordinating multi‑team responses.

Ensuring timely stakeholder communication and accurate incident updates.

Ability to remain calm, structured, and decisive under pressure.

Ensuring shift adherence to SLAs, KPIs, and support processes.

Reviewing ticket quality, ensuring clear, consistent documentation.

Supporting continuous improvement initiatives and identifying process enhancements.

Strong knowledge of Windows Server and Windows OS

Basic–intermediate Linux skills

Strong SQL proficiency, often including: Writing SELECT queries Joining tables Tracing application issues to data problems

Writing SELECT queries

Joining tables

Tracing application issues to data problems

Familiarity with databases such as Microsoft SQL Server, Oracle, MySQL, or PostgreSQL

DNS, DHCP, TCP/IP

Understanding how applications communicate across networks

Proxy/firewall impact on applications

Not required, but highly valued:

PowerShell

Bash

Python

Basic automation of repetitive tasks

Postman or similar for API testing

Fiddler/Wireshark for traffic analysis

Browser dev tools for web application issues

Explaining technical issues clearly to non-technical users

Producing good documentation and clear incident notes, including RCA’s and change documentation.

Strong English verbal and written language skills as will be interacting with global teams.

User empathy and professionalism

Managing expectations around SLAs and timelines

Working with other teams to help them escalate effectively

Collaborating with Dev, QA, Infrastructure teams or other SME’s for deeper issues

Mentoring lower tiers and uplifting supportability.

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.