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Team Lead – Customer Support

MyOperator

Noida, IND

Full-time

Mid · 3+ years experience

Onsite

Discovered 3 weeks ago

FreshdeskZendeskZoho DeskSalesforceHubSpotZoho CRM

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Requirements

3–6 years of experience in Customer Support or Technical Support
1–2 years experience managing a support team
Experience supporting B2B SaaS products
Hands-on experience with ticketing tools, such as:
Freshdesk
Zendesk
Zoho Desk
Salesforce
HubSpot
Zoho CRM
Preferred Technical Skills
REST API integrations
Webhook troubleshooting
CPaaS platforms
WhatsApp Business API
IVR / call routing systems
Customer support automation tools
Strong Business English communication skills (written and verbal)
Ability to clearly explain technical issues and resolutions to customers
Maintain CSAT above 90%
Maintain SLA adherence above 95%
Reduce average resolution time by 15–20%
Reduce ticket backlog through automation and knowledge base improvements
Improve team productivity and technical capability

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Team Lead – Customer Support

Job Fit Check

Key Skills for This Role

Full Job Posting

Requirements

About MyOperator

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