Team Lead, Customer Analytics, Shipping Services
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Key skills for this role
About the Role
Lead customer analytics team, ensuring quality reporting, data integrity, and process improvement while mentoring junior analysts in a maritime context.
Key Skills for This Role
Responsibilities
- Produce high volume customer facing analytics outputs including dashboards, port cost insight packs, monthly reports, and ad hoc requests
- Act as senior hands on analyst handling complex reporting builds, data transformations, and deep dive investigations
- Lead the team by example through active participation in daily production, especially during peak periods
- Identify inefficiencies and introduce improvements to increase output volume and reduce manual tasks
- Drive automation for frequently repeated production tasks such as scheduled report generation and validation scripts
- Translate customer and CSM needs into tangible analytics deliverables
- Execute hands on data investigation to identify, diagnose, and correct data issues
- Ensure controls for confidential handling of customer data
Requirements
- Hands on experience in customer facing analytics, including dashboards, reports, and ad hoc analysis
- Proficiency in data extraction, cleaning, modeling, visualization, and narrative insight development
- Experience leading or supervising a team of analysts
- Strong understanding of shipping services, port cost workflows, claims processes, and voyage operations
- Ability to drive automation and process improvement in analytics workflows
Full Job Posting
Role Overview
- Team Lead, Customer Analytics, Shipping Services at Marcura Equities FZE in Dubai, UAE.
- Split responsibilities: 60 70% direct production, 30 40% supervision/coordination.
Operational Delivery and Reporting Quality
- Produce high volume customer facing analytics outputs including dashboards, port cost insight packs, monthly reports, and ad hoc requests.
- Act as senior hands on analyst handling complex reporting builds, data transformations, and deep dive investigations.
- Complete end to end production tasks: data extraction, cleaning, modelling, visualisation, and narrative insight development.
- Perform detailed quality checks on own work and team outputs.
Team Leadership and Workflow Management
- Lead the team by example through active participation in daily production, especially during peak periods.
- Support junior analysts by working alongside them in production workflows.
Continuous Process Improvement
- Identify inefficiencies and introduce improvements to increase output volume and reduce manual tasks.
- Drive automation for frequently repeated production tasks (e.g., scheduled report generation, Power BI refresh logic, validation scripts).
Cross Functional Collaboration
- Translate customer and CSM needs into tangible analytics deliverables.
- Support Customer Success leaders in QBR/EBR preparation through direct production of insight decks and performance analysis.
Data Integrity and Governance
- Execute hands on data investigation to identify, diagnose, and correct data issues.
- Ensure controls for confidential handling of customer data.
Operational Insight and Maritime Context
- Apply practical understanding of shipping services, port cost workflows, claims processes, and voyage operations.
- Ensure all reports include relevant operational context, narrative explanation, and recommendations.
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