Team Lead

Job Family

What You Will Do

• Key Responsibilities • Review and adjudicate KYB applications for accuracy, completeness, and regulatory compliance • Conduct client outreach to gather missing documentation or clarify discrepancies • Manage direct client interactions professionally, resolving queries and escalations • Track and ensure adherence to SLAs across the case pipeline; flag and manage breaches proactively • Partner with internal stakeholders (Compliance, Risk, Operations, Product) on case escalations and process improvements • Mentor junior team members on KYB standards, red-flag identification, and documentation quality • Identify process gaps and recommend improvements to reduce turnaround time and rework • Maintain audit-ready documentation for all reviewed cases What You Will Need : • 4–7 years of experience in KYB/KYC, onboarding, or related AML/compliance functions • Strong working knowledge of business entity types, beneficial ownership, and regulatory frameworks (AML/CFT) • Proven experience managing SLA-driven queues and prioritizing high-volume caseloads • Excellent written and verbal communication skills for client-facing outreach • Experience collaborating with cross-functional stakeholders in a matrixed environment • Strong attention to detail and sound judgment on risk-based decisions • Comfortable working independently with minimal supervision (senior IC, not people-manager track) What Would Be Nice To Have :
• Experience with KYB/KYC platforms or case management tools (e.g., Actimize, Fenergo, LexisNexis) • Exposure to fintech, banking, or payments industry • Prior experience training or mentoring junior analysts.
• Candidates from Business Schools preferred.
• Candidates with excellent communication skills preferred.

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