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Payment Investigation team is part of Global Payment Operations hub at BACI. Process deals with investigation of payment related queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner.
Operation sites - Scranton, Richmond, Hyderabad and Gurugram.
Job Description* Investigating and identify root cause for an enquiry
Contact external banks through SWIFT correspondence messages
Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
Follow up with external banks for details, confirmation and recall of funds
Co-ordinate with teams onshore/offshore in day to day activities
Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages
Deliver with accuracy and timeliness
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
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Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Payment Investigation team is part of Global Payment Operations hub at BACI. Process deals with investigation of payment related queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner.
Operation sites - Scranton, Richmond, Hyderabad and Gurugram.
Job Description* Investigating and identify root cause for an enquiry
Contact external banks through SWIFT correspondence messages
Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
Follow up with external banks for details, confirmation and recall of funds
Co-ordinate with teams onshore/offshore in day to day activities
Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages
Deliver with accuracy and timeliness
Certifications If Any
3+ years with data processing, reporting, or analytics roles
Global financial services and banking institution.
Visit company websiteJobs and hiring trendsFull-time
Entry · 2+ years experience
Onsite
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