TDS Operations Analyst III

Support the timely and accurate completion of business processes and procedures according to SLA requirements

Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives

Contribute to the development/delivery of presentations/ communications to management or broader audiences

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest

Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function

Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services

Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)

Experienced level of the role with general business and operational knowledge or related skills required

Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact

Identifies and investigates non- standard operational/reporting/ process issues

Provides recommendations or escalates issues to appropriate area

Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise

Requires working professional level knowledge of the functional area and/or business areas supported

Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus

May operate as a working lead on initiatives as assigned

May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.

Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions

Ability to support multiple functions within the broader businesses

Generally reports to a Group Manager

Undergraduate degree/ college diploma

5+ years relevant experience and/or post-graduate degree and/or certifications

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!