Task Force Manager

Lead by example, fostering a culture of excellence, accountability, and collaboration.

Develop and mentor department employees/leaders to uphold the Hotels’ standards and values.

Communicate company goals and align property operations with strategic initiatives.

Serve as the ambassador of the company’s mission to Soar to Success.

Assist in achieving financial targets including revenue, profitability, and expense management related to position or hotel being served.

Analyze guest feedback root cause and solutions.

Monitors labor productivity based on Hotel Effectiveness labor plan and budget.

Ensure brand compliance, safety, and operational excellence across all departments.

Utilize M3, Hotel Effectiveness, and brand systems to monitor and optimize performance.

Inspect property through Wings of Excellence audits for improved performance.

Manages projects, as assigned.

Ensure all guests receive exceptional experiences that align with brand standards.

Handle escalated guest feedback promptly and professionally.

Maintain open, professional communication with ownership and corporate leadership.