Tamayyaz - Receptionist (Front Office Agent) Saudi Only
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Key skills for this role
About the Role
Swissôtel Al Maqam in Mecca is seeking a Saudi national for the Tamayyaz program as a Receptionist (Front Office Agent). The role involves guest check-in/out, cashiering, reservations, and providing courteous service.
Key Skills for This Role
Responsibilities
- Register and process check in for all arrivals
- Handle cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon departure
- Handle walk in counter reservations and process call in reservations when room reservations section is closed
- Provide friendly, smooth, courteous service to guests and respond promptly to requests and inquiries
- Resolve guest complaints and liaise with concerned departments
- Issue guest room key cards and ensure effective control for guest security
- Check and convey messages to guests
- Assist at Information counter, Foreign Exchange, Night Audit, and Business Centre as assigned
- Review log book, verify outstanding items, and follow up on pending issues
- Print panic report at least twice per shift
Requirements
- Saudi national (Tamayyaz program requirement)
- Little to no work experience; fresh graduates or up to 6 months experience
- Basic English skills
- Strong passion for hospitality
- Excellent interpersonal and communication skills
- Team player
- Ability to work flexible roster
- Ability to focus on guest needs and remain calm and courteous
Full Job Posting
Company Description
- Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels emphasizing people and rewarding environments.
- Swissôtel Al Maqam is a contemporary five star hotel in Mecca, part of the Abraj Al Bait complex, near Masjid Al Haraam.
Planning & Organizing
- Review and update Logbook, check equipment, maintain a friendly and cheerful disposition.
- Oversee day to day operations, report to supervisors/night manager, monitor employee performance.
- Handle guest complaints, implement Front Office OSM, attend training classes.
- Ensure awareness of daily activities and product knowledge of hotel facilities.
- Print panic report at least twice during shift.
Operations
- Prepare for daily arrivals, room allocation, check traces for special requests.
- Register and process check in for all arrivals, update guest information in computer.
- Handle cashiering, foreign exchange, night audit, and settlement upon departure.
- Handle walk in and call in reservations when room reservations section is closed.
- Provide friendly service, respond to guest requests, resolve complaints.
- Issue guest room key cards, check and convey messages to guests.
- Assist at Information counter, Foreign Exchange, Night Audit, Business Centre as assigned.
- Check paymaster, review log book, verify outstanding items, file daily reports.
- Attend briefings, focus on guests, maintain eye contact, acknowledge all guests.
- Communicate shift information to next shift, coordinate with Front Office, Housekeeping, F&B, GM regarding VIPs.
Qualifications
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience, including fresh graduates and up to 6 months experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Team player who contributes and proactively assists co workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.
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