Talent Development Manager

Responsibilities

• Improve learning gaps and talent readiness
• Partner with leaders across department for training compliance
• Design, implement, and manage comprehensive learning and development programs for all levels of the operation
• Develop service excellence, leadership, compliance, and technical training programs
• Evaluate training effectiveness through assessments, feedback, and operational performance metrics
• Maintain annual training calendars and ensure required compliance training is completed
• Create and update job aids, toolkits, and training materials as needed
• Manage learning platforms (courses, enrollments, learner support, completion reporting)
• Facilitate and/or host group training sessions
• Align Mosaic Learning Center offerings to individual development needs
• Identify development opportunities and recommend tools and solutions
• Improve department processes to increase efficiency
• Create and manage leadership development programs for supervisors, managers, and emerging leaders
• Coach leaders on performance management, employee development, communication, and coaching skills.
• Support executive leadership in identifying and developing high-potential talent.
• Coordinate mentoring and cross-training initiatives across departments.
• Train managers on effective performance coaching and feedback techniques
• Ensure training programs support brand standards, operational excellence, and guest satisfaction goals.
• Maintain accurate training records
• Assist with non-training related human resources tasks including but not limited to recruitment
• The ideal candidate is proactive and comfortable balancing multiple priorities while maintaining a high level of accuracy and professionalism.
• What are we looking for?

Qualifications