Tableau Developer Analyst, Retail Customer Care

Role overview

Responsibilities

• Own the development, enhancement, and maintenance of Tableau dashboards, extracts, and schedules.
• Create interactive, user-friendly dashboards and reports in Tableau Desktop and Tableau Server to guide decisions with meaningful insights.
• Prepare data with Tableau Prep and apply data-visualization best practices.
• Verify data accuracy and consistency with data engineers and analysts; diagnose and resolve data or performance issues in sources, dashboards, and reports.
• Develop and maintain reporting-access strategy and implement user access accordingly.
• Serve as a Tableau subject matter expert, learn new features, and help expand team knowledge.
• Translate stakeholder requirements into functional specifications for dashboards and communicate insights to leadership through data storytelling.
• Join occasional cross-functional meetings with teams in the Americas, EMEIA, and APAC during overlapping business hours.

Minimum qualifications

• At least 5 years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
• At least 3 years of proven experience developing and working with Tableau-driven dashboards and analytics.
• Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
• Excellent database-concepts knowledge and extensive hands-on SQL experience.
• Effective presentation and communication skills, including concise explanation of complex data and charts to large cross-functional audiences.
• Proven problem-solving and cross-functional project-work experience.

Preferred qualifications

• At least 7 years of relevant professional experience is preferred.
• A bachelor's degree in engineering, mathematics, finance, statistics, economics, or another quantitative area is preferred; a master's degree is a plus.
• Strong Python knowledge is preferred.
• Strong work ethic, attention to detail, multitasking, project prioritization, and relationship-building with senior collaborators are preferred.