Tableau Developer Analyst, Retail Customer Care
Role Overview
Individual-contributor role on Apple’s Global Business Operations team, focused on Retail Contact Center performance and decision support.
The role owns Tableau reporting and analytics and helps shape the reporting infrastructure and roadmap for Retail Customer Care.
Key Skills for This Role
Full Job Posting
Role overview
Individual-contributor role on Apple’s Global Business Operations team, focused on Retail Contact Center performance and decision support.
The role owns Tableau reporting and analytics and helps shape the reporting infrastructure and roadmap for Retail Customer Care.
Responsibilities
- Develop, enhance, and maintain Tableau dashboards, extracts, and schedules for contact-center performance metrics.
- Create interactive, user-friendly reports that provide insights and guide decisions.
- Validate data accuracy with data engineers and analysts; diagnose and resolve data or performance issues.
- Develop and maintain reporting access strategy and user access.
- Translate stakeholder requirements into dashboard functional specifications.
- Serve as Tableau subject matter expert, learn new techniques, and share knowledge with colleagues.
- Use data storytelling to communicate work to leadership; collaborate with global peers during overlapping business hours.
Minimum qualifications
- At least 5 years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
- At least 3 years of experience developing Tableau dashboards and analytics.
- Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
- Excellent database concepts knowledge and extensive hands-on SQL experience.
- Effective presentation and communication skills for explaining complex data to cross-functional audiences.
- Proven problem-solving and cross-functional project experience.
Preferred qualifications
- Seven or more years of relevant professional experience is preferred.
- A bachelor’s degree in a quantitative field is preferred; a master’s degree is a plus.
- Python knowledge is preferred.
- Strong work ethic, attention to detail, ability to manage multiple projects, and ability to work under pressure are preferred.
- Experience building relationships with senior collaborators is preferred.
About Apple
Apple describes its culture as inclusive and focused on innovation and customer experience.
The Apple Store Online team aims to provide customers with a personal digital shopping, buying, and learning experience.
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