Systems Support Engineer

We are seeking an IT Support Engineer able to contribute towards Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.

The IT Support Specialist will help

Identify AND remediate IT trends impacting end-users device performance.

Develop corrective and preventative actions to minimize user downtime.

Develop remediations using scripting and other methods.

Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows.

Participate in incident management and assist with scoping and remediation efforts.

Investigate, diagnose and resolve hardware and network issues.

Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely.

Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and Security teams.

Build and maintain document library, knowledge base articles.

Provide internal training and address knowledge gaps.

Troubleshoot end-user reported issues using DEX platform and identify root causes.