Systems Support Engineer

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• 3–5 years of experience supporting enterprise IT infrastructure, systems administration, or Managed Services environments.
• Strong knowledge of Windows operating systems, Windows Server, Microsoft 365, and Active Directory.
• Experience supporting networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs, and wireless networking.
• Experience supporting VMware or Hyper-V virtualization environments.
• Familiarity with Datto RMM, Autotask PSA, ConnectWise, or similar MSP platforms.
• Strong troubleshooting, analytical, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced client support environment.
• Valid driver's license with the ability to travel to client sites as needed.
• Cisco Certified Network Associate (CCNA) preferred. Will acc ept equivalent hands-on networking experience in place of the CCNA

• Required to attain Cisco Certified Network Associate (CCNA) within 3 months of employment.
• CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent technical certifications

• Customer-first mindset with a passion for solving technical challenges.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating with engineers and project teams.
• Commitment to continuous learning and professional development.
• Strong documentation habits and communication skills.
• Ability to prioritize competing priorities while maintaining exceptional service.

Acture?

Acture Solutions is a leading Managed Services Provider (MSP) delivering secure, scalable technology solutions to businesses, educational institutions, municipalities, and nonprofit organizations throughout the Northeast.

We combine technical expertise with exceptional customer service to help our clients achieve their business goals.

At Acture Solutions, you'll work with modern technologies alongside experienced engineers in a collaborative environment that encourages learning, innovation, and career advancement.

We invest in our employees and provide opportunities to grow both technically and professionally.

• Salary: $65,000–$85,000 annually, based on experience
• Medical, dental, vision, and Employee Assistance Program (EAP)
• Retirement Plan
• Generous Paid Time Off and paid holidays
• Professional development and certification support
• Career growth opportunities within a rapidly growing technology organization
• Collaborative, team-oriented culture focused on customer success

Ready to Join Our Team?

If you're passionate about technology, enjoy solving challenging technical problems, and want to advance your career with a growing Managed Services Provider, we'd love to hear from you.

Apply today and help deliver technology solutions that make a difference.

All offers contingent upon successful fingerprinting background.