Systems Support Analyst

Work with users, Product Owners, technical teams, and vendors to understand system needs, issues, and improvement opportunities.

Analyze current processes, application behaviour, integrations, data flows, and system dependencies.

Translate approved needs and solutions into clear user stories, acceptance criteria, process flows, and test scenarios.

Refine stories with delivery teams to confirm scope, dependencies, assumptions, risks, and expected outcomes.

Support backlog refinement, solution discussions, testing, implementation, and post-release validation.

Maintain traceability between identified needs, stories, system changes, testing, and approvals.

Execute approved configuration changes across development, test, and production environments.

Process access requests and maintain application users, roles, and permissions.

Follow UFA’s security, access, change, release, and documentation procedures.

Develop and execute functional, integration, regression, and user-acceptance tests.

Document test results, defects, risks, and approvals, and complete post-release validation.

Support application upgrades, maintenance, enhancements, and project initiatives.

Coordinate TestFlight and Google Play testing, release notes, store content, privacy disclosures, and approvals.

Track application-store submissions, reviews, phased rollouts, and production availability.

Experience supporting or releasing customer-facing mobile applications.

Familiarity with iOS, Android, App Store Connect, TestFlight, and Google Play Console.

Experience with ServiceNow, Azure DevOps, Agile delivery, backlog refinement, or story development.

Experience supporting retail, e-commerce, loyalty, membership, or payment applications.

Awareness of mobile usability, accessibility, privacy, analytics, crash reporting, and application-store requirements.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.

Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.

Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.

We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com . Stay Connected

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We thank all applicants for their interest. Only those selected for an interview will be contacted.