Systems Specialist
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Key skills for this role
Key Skills for This Role
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- Manage, maintain, and optimize enterprise on-premises infrastructure and services.
- Administer and support Windows and Linux server environments.
- Perform operating system upgrades, patch management, and infrastructure maintenance activities.
- Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services.
- Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms.
- Administer VMware private cloud infrastructure and virtualized environments.
- Manage server hardware, storage platforms, and associated infrastructure services.
- Maintain email, antivirus, anti-spam, endpoint protection, and security platforms.
- Support call center infrastructure and related technologies.
- Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions.
- Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity.
- Monitor infrastructure performance, availability, and security events across the environment.
- Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders.
- Conduct root cause analysis and implement corrective and preventive actions.
- Perform regular system health checks, capacity reviews, and performance assessments.
- Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines.
- Ensure compliance with organizational security standards, regulatory requirements, and best practices.
- Manage enterprise backup solutions and recovery processes.
- Execute disaster recovery and business continuity procedures to ensure operational resilience.
- Perform regular testing and validation of backup and recovery capabilities.
- Maintain accurate documentation of recovery plans, configurations, and infrastructure assets.
- Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices.
- Identify opportunities for automation using PowerShell and other administration tools.
- Maintain accurate infrastructure inventories, documentation, standards, and operational procedures.
- Support infrastructure projects, technology upgrades, migrations, and implementation initiatives.
- Research emerging technologies and provide recommendations to enhance services and operational efficiency.
- Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives.
- Collaborate on the secure design, implementation, and deployment of new technologies.
- Support security awareness initiatives by helping employees understand technology and information security requirements.
- Provide technical guidance and support during audits, assessments, and compliance reviews.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect.
- VMware Certified Professional (VCP) or equivalent VMware certification.
- ITIL Certification.
- MBA or postgraduate qualification.
- Project Management certification (Agile and/or Waterfall).
- ISO 27001 certification or related information security credentials.
- Minimum 5 years of experience in Systems Administration or Infrastructure Support roles.
- Proven experience managing enterprise on-premises Microsoft and VMware environments.
- Experience administering Windows Server, Linux, virtualization, storage, and networking technologies.
- Experience managing infrastructure projects and technology implementations.
- Exposure to large enterprise environments with complex infrastructure requirements.
- Strong experience designing, implementing, and supporting on-premises infrastructure solutions.
- In-depth knowledge of compute, storage, networking, virtualization, security, and identity management technologies.
- Expertise in Microsoft ecosystem technologies, including Active Directory, Microsoft 365, SCCM, SCOM, and Intune.
- Hands-on experience with VMware infrastructure and virtualization platforms.
- Experience with PowerShell and other automation tools.
- Knowledge of enterprise backup, disaster recovery, and business continuity solutions.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards.
- Knowledge of GDPR and international data privacy regulations.
- Understanding of PCI standards, ISO frameworks, and UAE cybersecurity regulations.
- Familiarity with information security governance, risk management, and operational security practices.
About Miral Experiences
Abu Dhabi-based private operator of theme parks, attractions, and cultural destinations for local and international visitors.
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