successfactors
Systems Software Engineer (IN)
SMARTER. BETTER. NOW. - ADB SAFEGATE
IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
As a System Software Engineer in our Service department – APRON business line, you will be the first point of contact for technical support requests and system incidents.
You will monitor, troubleshoot, and restore service using defined procedures, ensuring high-quality communication and timely escalation when needed.
You will also contribute to documentation and continuous improvement of support practices.
Key Skills for This Role
BashPowerShellPythonDockerKubernetesAzure
Full Job Posting
System Software Engineer
ADB Safegate is expanding and strengthening our Service organization in Hyderabad.
We are looking for System Software Engineers (3–5 years) to provide support for our global customers and installed base of integrated hardware/software solutions used at airports worldwide.
ADB Safegate accelerates airport performance around efficiency, sustainability, and safety, by analyzing, recommending and delivering the right mix of intelligent operational and technical solutions and services for the tower, airfield and gate at airports across the globe.
Job Description
As a System Software Engineer in our Service department – APRON business line, you will be the first point of contact for technical support requests and system incidents.
You will monitor, troubleshoot, and restore service using defined procedures, ensuring high-quality communication and timely escalation when needed.
You will also contribute to documentation and continuous improvement of support practices.
Responsibilities
- Provide 24/7 technical support (ticket/phone/email) for customers across multiple regions
- Perform initial troubleshooting for software, OS, and basic hardware/connectivity related issues
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