Systems Reliability Engineer II

Hungry, Humble, Honest, with Heart.

The Opportunity Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset?

If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting.

About the Team The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix.

This team, based in Pune, comprises top-tier technology specialists who emphasize innovation, problem-solving, and continuous learning.

The culture promotes knowledge-sharing and teamwork, all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences.

You will report to the Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style.

This manager emphasizes collaboration and growth, ensuring that each team member has opportunities to contribute effectively and excel in their role.

The work setup for this position is hybrid, requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days.

This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.

Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.

Collaborate with developers to identify and improve product serviceability by addressing defects.

Analyze customer data to enhance product reliability and mitigate risks.

Foster partnerships with technology allies for issue resolution and ecosystem improvements.

Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.