Systems Operations Associate

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

Serve as a partner to business stakeholders and technical teams, understanding their workflows to identify opportunities for improved data accuracy, consolidation, and process efficiency

Own the accuracy and integrity of business operations data across core systems, ensuring stakeholders are working from a single, reliable source of truth

Support data governance and compliance requirements, including SOX and audit readiness, in partnership with legal, finance, and product teams

Complete quarterly gap analyses of as-is and to-be processes, translating findings into functional specifications for product and engineering

Collaborate with product and engineering leadership to design and improve in-house systems supporting business operations reporting, data consolidation, and workflow automation

Participate in sprint planning to prioritize enhancements and net-new feature requests across owned product roadmaps

Identify manual, error-prone, or duplicative workflows and drive automation initiatives that reduce risk and increase operational throughput

Support stakeholders in testing and validation of new product features, data models, and workflows

Develop and maintain documentation and training materials to support rollouts and drive tool adoption

Maintain familiarity with upstream and downstream system integrations and assess how feature enhancements or data changes may impact business operations

Support the maintenance of business and operational documentation in partnership with product and engineering counterparts

2–3 years of experience in business operations, systems operations, or a related analytical/operational role

Experience with Salesforce, NetSuite, or other CRM/ERP systems

Experience with data governance, data quality management, and SOX or similar compliance frameworks

Experience supporting new product or feature launches requiring collaboration across cross-functional teams

Comfort leveraging ticketing systems, reports, and dashboards (JIRA or Salesforce experience a plus)

Strong communication skills, with the ability to translate between technical and non-technical audiences

Advanced Excel/data analysis skills; experience with BI or data visualization tools (e.g., Tableau, Looker) a plus

Self-organized with a structured, detail-oriented approach to workflows and problem-solving

Bachelor's degree in business, computer science, or a related discipline, or equivalent practical experience

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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