Systems Operations Analyst I (IT Desktop Support, ServiceNow, ITIL) 2-4 Years -Indore

Make your mark at one of the biggest names in payments. We’re looking for a InP - Systems Operations Analyst I to join our ever-evolving Digital Workspace Team and help us unleash the potential of every business.

Ensuring timely and effective resolution of incidents and service requests.

Customer engagement over all channel types; phone, chat, walk-up, requests, etc….

Monitor service desk metrics and KPIs, identifying areas for improvement and implementing corrective actions.

Ensure compliance with ITIL best practices and company policies.

Manage and maintain Worldpay’s interactions, incidents, and requests within the ServiceNow system.

Ensure adherence to documentation standards of work, SLA’s, and other relevant activities within the system.

Provide training and support to service desk staff on ServiceNow functionalities, standards, and changes.

Build and maintain strong relationships with key stakeholders and clients; especially the assigned primary location(s) / region(s).

Ensure high levels of customer satisfaction through effective communication and problem-solving.

Proven experience in a service desk role or IT Desktop Support role, preferably in a global or multi-site environment.