Systems Integrator and Developer

Troubleshooting & Technical Work

Troubleshoot hardware, software, and firmware issues for Zigbee networks and Axxess devices.

Diagnose and resolve technical problems both remotely and on-site.

Use network and RF diagnostic tools to evaluate signal strength, routing, and device behavior.

Replicate field issues in the lab when required and escalate to Engineering when appropriate.

Customer Support (Email & Phone)

Provide Tier customer support via email and phone for commissioning, configuration, and troubleshooting.

Deliver excellent customer service through clear communication and thorough problem resolution.

Record support cases accurately and maintain organized documentation of customer interactions.

Documentation & Reporting

Document commissioning progress, device configurations, network setups, and final project completion.

Create or revise commissioning guides, integration notes, templates, and troubleshooting workflows.

Provide training to end users for Axxess systems when needed.

Cross-Functional Collaboration

Assist Technical Support with escalated customer issues.

Support Engineering with firmware testing, feature validation, and field issue replication.

Coordinate with Production when needed to verify radio boards, keypad functionality, or network-enabled hardware.

Other Duties

Complete additional tasks requested by the department or project management.

Must be able to work on-demand weekends when customer deployments or support situations require it.

Required Qualifications

Strong problem-solving and critical thinking skills.

Excellent technical communication skills, written and verbal.

Experience with technical writing and documenting workflows or system behaviors.

Comfortable speaking with customers over the phone.

Ability to read and understand technical documents, system diagrams, and wiring diagrams.

Basic understanding of networking (TCP/IP, DNS, DHCP).

Familiarity with Windows and/or embedded systems environments.

Able to lift 20+ lbs as needed for equipment handling.

Nice to Have

Software development experience (can be made required depending on direction).

Experience with Linux systems.

Ability to speak a second language.

Experience with Zigbee, RF networks, embedded systems, or IoT hardware.

Familiarity with Control4 (C4) and Digi systems (recommended for internal candidates).

Ideal Candidate Qualities

Detail-oriented, organized, and methodical in troubleshooting.

Strong customer focus and comfortable providing support via phone and email.

Able to work independently while collaborating effectively with Engineering, Support, and Install teams.

Comfortable working in lab, field, and production environments.

Flexible and able to adapt to changing project needs, including on-demand weekend work.

#LI-VS1

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Kelowna, British Columbia, CA, V1X 6S2