Systems Engineer III

Qualifications

• Minimum Education and/or Experience Requirements
• Education
• Bachelor’s degree in information systems, Healthcare Informatics or Computer Science or equivalent experience. High School Diploma or GED required
• Experience
• Minimum 5 years work experience within IT, including hands-on endpoint or systems administration
• Experience with Windows endpoint management and enterprise directory services (Active Directory and/or Entra ID); experience with Microsoft SCCM / MECM / Intune preferred
• Experience administering an enterprise mobile device management or unified endpoint management platform; Microsoft Intune preferred, comparable enterprise MDM/UEM platform acceptable
• Working knowledge of thin client and virtual desktop infrastructure concepts and deployment models, sufficient to troubleshoot endpoint issues in a virtualized environment; hands-on experience with IGEL OS or a comparable thin client management platform preferred
• Working knowledge of core IT infrastructure concepts including DNS, Networking, Server Virtualization
• Experience with application build, configuration, and deployment
• Demonstrated ability to independently learn, take ownership of, and become the internal technical reference for unfamiliar platforms
• Demonstrated ability to troubleshoot complex issues spanning multiple systems, platforms, and vendors, and to gather information from multiple sources, analyze applicability and appropriateness, and develop an efficient workflow
• Excellent interpersonal communication, leadership and change management skills, including the ability to work directly with end users to translate operational requirements into system design
• Experience with an enterprise single sign-on platform preferred; Imprivata OneSign experience is a strong plus, including application profiling, Type 1 and Type 2 workflows, user and computer policy administration, support of shared and clinical workstation models, and mobile single sign-on through Imprivata Ground Control or comparable
• Working understanding of Citrix or a comparable virtual desktop platform preferred, including how it interacts with an enterprise single sign-on layer through virtual channel connectors and access policies
• Experience supporting Epic or comparable clinical applications in a healthcare or other regulated environment preferred, including integration components such as the Epic connector and fast user switching
• Scripting and automation experience preferred, such as PowerShell or Microsoft Graph API
• Familiarity with enterprise AI tools such as Microsoft 365 Copilot or Claude Code, and openness to applying them to engineering and support workflows within organizational governance and data handling standards Additional Job Requirements
• On Call Support, non-traditional hours as required such as but not limited to downtime, cutover, Go Live