Systems and Cloud Services Engineer

The Systems and Cloud Services Engineer will serve as a subject matter expert on Microsoft cloud technologies in a Managed Services Provider (MSP) environment.

This role is responsible for the administration, support, and ongoing improvement of Microsoft 365 environments across all underlying administrative centers (SharePoint, Entra ID, Exchange, Teams, etc.) as well as Azure-based workloads.

The Systems and Cloud Services Engineer will work closely with internal teams such as Security, the Help Desk, and Account Management to understand the clients’ needs and deliver appropriate solutions.

Additional responsibilities will include work in an air gapped data center solution and on-premises infrastructure and application support.

This role is hands-on and technical but also customer-facing as needed, requiring strong troubleshooting skills, Microsoft 365 expertise, and knowledge of Azure infrastructure.

The Systems and Cloud Services Engineer resolve complex infrastructure issues by leveraging advanced system knowledge and automation through Kaseya, while ensuring all work and communications are accurately tracked in ConnectWise.

This role emphasizes ownership, reliability, and superior customer service.

This will require being on-site in our Plano, TX office.

• Support Microsoft 365 environments across all administrative centers, including Entra ID (formerly Azure AD), Exchange Online, SharePoint Online, Teams, Intune, Security & Compliance, and Purview.
• Assist in planning and coordinating IT projects including but not limited to client onboarding, cloud migrations (Azure workloads, Exchange, SharePoint, Teams, Entra ID, etc.), tenant consolidations, and environment standardization efforts.
• Deploy, maintain, and upgrade of workloads in Azure such as virtual servers/machines, storage, restore point collections, and other resources as needed.
• Configuration, maintenance, and occasional troubleshooting of Entra Connect Sync agents installed in on-premises Active Directory environments to maintain synchronization in hybrid environments.
• Troubleshoot complex issues in client Microsoft 365 environments across multiple administrative centers, such as mail flow and email deliverability issues in Exchange Online, permission and access issues in SharePoint and Teams, identity and authentication issues in Entra ID, and any device management issues in Intune.