lever
Systems Analyst II
Datalabusa
Germantown, USA
Full-time
Mid Level
Onsite
USD 70000-90000 yearly
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Manage devices using Microsoft Intune, including policies, compliance, and application deployment
- Perform laptop imaging, provisioning, rebuilds, and lifecycle support
- Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
- Troubleshoot email, identity, device, and access-related issues end to end
- Track, prioritize, and resolve incidents and requests using Jira
- Participate in Agile ceremonies and continuous improvement initiatives
- Create and maintain technical documentation, runbooks, and standard operating procedures
- Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements
- 3–5 years of experience in a System Support, Desktop Support, or IT Operations role
- Strong hands-on experience with Microsoft 365 and Exchange Online
- Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
- Solid working knowledge of Active Directory and identity troubleshooting
- Experience with laptop imaging and endpoint lifecycle management
- Familiarity with JIRA in an IT support or Agile environment
- Strong troubleshooting, documentation, and customer service skills
- Ability to work independently while collaborating effectively with cross-functional team
- Experience with Linux systems (administration or troubleshooting)
- Working knowledge of SQL or Python for reporting, diagnostics, or automation
- Familiarity with PowerShell scripting
- Exposure to AI-enabled tools or platforms, such as: Microsoft Copilot or other M365 AI features AI-assisted support tools, chatbots, or automation Using AI to improve incident resolution, documentation, or operational efficiency
- Experience in hybrid Active Directory / Azure AD environments
- Understanding of ITIL concepts or service management best practices
- Relevant certifications (Microsoft, ITIL, Agile – a plus)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Datalabusa
Associate Director - Client Services - Direct Marketing Campaigns
Germantown, USA
DirectorFull-time
The Associate Director will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, A
Discovered TodayView →
Production Programmer - Entry Level SQL Developer
Germantown, USA
EntryFull-time
Discovered 1 weeks agoView →
Associate Director - Client Services - Direct Marketing Campaigns
Germantown, USA
Discovered TodayFull-time
Data Scientist (2-5 years experience)
Westminster, USA
Discovered 1 weeks agoFull-time
Database Developer
Germantown, USA
Discovered 1 weeks agoFull-time
Systems Analyst I
Germantown, USA
Discovered 1 weeks agoFull-time
Production Programmer - Entry Level SQL Developer
Germantown, USA
Discovered 1 weeks agoFull-time
HR/Recruiting Assistant
Germantown, USA
Discovered 1 weeks agoFull-time
Systems Analyst I
Westminster, USA
Discovered 1 weeks agoFull-time
Data Scientist (3-5 years experience)
Germantown, USA
Discovered 1 weeks agoFull-time