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Systems Analyst I

Seaspan ULC
North Vancouver, CAN
Full Time
Entry
Hybrid
1 weeks ago
Systems AnalysisEnd User SupportTroubleshooting.NETJavaC#
Free

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Systems AnalysisEnd User SupportTroubleshooting
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Job Description

  • The Systems Analyst I maintains operational excellence of Seaspan’s live business systems. Working closely with team members and directly supporting end users, the Systems Analyst responds to user needs while determining appropriate urgency and priority. This role contributes to the design and devel

What You'll Do

  • Provides end user support and works independently or with other teams including vendors to identify trends for recurring application issues.
  • Analyzes information from different sources and utilizes reference documentation to find solutions to business issues.
  • Produces incident reports and troubleshooting knowledge articles.
  • Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.
  • Provides technical support for assigned systems/projects and takes ownership of low risk applications.
  • Assists peers with planning and supporting larger, higher risk projects.
  • Assists in executing test scripts for UAT and provides support to testers/end users.
  • Participates in business user workshops and supports change management activities.
  • Performs additional duties as assigned.

What You'll Bring

  • Bachelor’s degree in Computer Science, Business Administration or completion of a Post secondary Diploma in Computer Science.
  • 1 2 years of related work experience (systems analysis, application development and support, operations support, service desk).
  • Technical experience with programming languages, database administration, and server administration.
  • Experience in supporting at least one core operations process such as order to invoice, procure to pay, product lifecycle management, material resource planning, or manufacturing.
  • Experience in developing and maintaining interfaces for both on premise and SaaS applications preferred.
  • Passion for service excellence and business enablement.
  • Able to collaborate well with peers, as well as internal and external stakeholders.
  • Excellent communication skills, being able to adapt to various audiences.
  • Able to act as a subject matter expert for assigned applications.
  • Understanding of troubleshooting principles, methodologies, and issue resolution techniques.
  • Technical knowledge of programming languages and relational databases, such as .Net, Java, C#, SharePoint, Oracle and SQL Server.
  • Understanding of how the business works, and ability to demonstrate continuous learning.

Why you'll love working here

  • This is a full time, permanent position.
  • In addition to an annual bonus and pension plan matching, this role provides you with a very competitive salary.
  • Best in class health and wellness benefits package including extended health care, dental care, vision care, life insurance, medical leave coverage, parental leave coverage, $500 personal spending account, and Employee Family Assistance Program (EFAP).
  • This position qualifies for an optional hybrid work schedule.
  • Parking is included and a complimentary shuttle bus is available.

Salary

  • The estimated salary for this position is $73,800 $90,200 per year.

About Us

  • Seaspan Shipyards is one of North America’s most modern shipyards, providing new construction, conversion, refit, repair and life cycle maintenance work for Canada’s Coast Guard and Navy as well as commercial vessels.
  • Seaspan Shipyards operations include Vancouver Shipyards, Vancouver Drydock and Victoria Shipyards.

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