Systems Administrator

Leading with our people, Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers.

With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.

We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors.

Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package.

Our founding principles, Fairness and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking a Senior Systems Administrator supporting Tier 1 and Tier 2 help Desk operations for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX.

The Tier 1/2 Help Desk provides local desktop support to approximately 900 users operating approximately 1,500 NIPRNET Computers, 70 multi-function devices (printers), 1,000 wireless devices (smartphones, etc.) and various other endpoints.

The Help Desk also provides telephonic support to approximately 300 forward-stationed users at various locations throughout the United States.

to include:

• Monitor complex technical control facility hardware and software, either on-premises or cloud-based.
• Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to the point of problem resolution is reached during outages or periods of degraded system performance.
• Directly compile records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions.
• Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.
• Perform system-level configuration of products including determination of software, hardware, OS, and other platform specifications, either with on-premises equipment or IaaS/PaaS/SaaS cloud components.
• Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, Wi-Fi (IEEE 802.11) management and support, operating systems programming, system security policy procedures, and cloud operations.