Systems Administrator SaaS

Key Responsibilities Systems & Virtualization Support: Maintain the integrity, security, and performance of servers, Virtual Desktop Infrastructures (VDI), virtual machines, and user-facing endpoints.

Deployment & Automation: Package and automate software deployments across user environments; develop and execute administrative scripts and system testing strategies. Incident Management & Troubleshooting: Provide rapid on-the-spot resolution for software/hardware issues, replicate complex anomalies for internal diagnosis, and document technical root causes and solutions.

Operations & User Administration: Manage service accounts, allocate computing resources, evaluate vendor products, recommend hardware/software upgrades, and ensure robust backup and recovery processes.

Documentation & Mentorship: Maintain precise system documentation, create user guides, provide technical advice to end-users, and guide less-experienced team members.

Clearance & Citizenship: Active TS/SCI security clearance; U.S. Citizenship required.

Experience: 5–10 years of directly related systems administration and analysis experience

Education: Bachelor’s Degree in Computer Science, technical discipline, or equivalent combination of education, technical training, or work experience.

Technical Proficiency: Experience troubleshooting client operating systems, enterprise applications, and user-facing hardware in a multi-mission environment.

Software & Tools: Hands-on experience with Microsoft Office Suite (Excel, Word, PowerPoint) for technical documentation, tracking, and reporting.

Core Competencies: Strong organizational, time-management, writing, and customer service skills with exceptional attention to detail.

Software Deployment: Software binary and package deployment using Tanium, Numecent, XenApp, or SCCM/MECM.

Virtualization & VDI: Thin Client OS and Virtual Hosted Desktop environments (Azure Virtual Desktop, ThinPro, Citrix, ESXi/vSphere, XenDesktop).

OS & Scripting: Advanced scripting in Python or PowerShell; deep familiarity with Windows 11 client administration. Log & Service Analysis: Hands-on log analysis for rapid troubleshooting and Service+ platform experience.