paycor
Systems Administrator II
ADNET Systems, Inc.
Fairmont, USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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- Serve as the primary point of contact for IT support, monitoring and responding to inquiries via phone, email, and chat.
- Deliver exceptional customer service through one-on-one support, user training, and answering informational questions.
- Provide remote desktop support using Remote Desktop Protocol (RDP) and Teams for prompt issue resolution.
- Oversee IT in-processing and out-processing procedures for personnel, maintaining accurate directory and IV&V database records.
- Provide dedicated support for conference rooms and Audio/Visual (A/V) equipment, coordinating with vendors when necessary.
- Administer user accounts via Active Directory (AD) and Hitachi, handling password resets, organizational unit (OU) transfers, and account unlocks.
- Provide front-end Virtual Desktop Infrastructure (VDI) support via VMWare Horizon, including writable maintenance and troubleshooting issues.
- Perform comprehensive software support, including application installations, uninstalls, and troubleshooting system and application issues.
- Support enterprise collaboration tools – O365.
- Perform end-to-end workstation support, including imaging, creating/updating checklists, hardware upgrades, driver updates, and general maintenance.
- Deploy, configure, and maintain laptops, mobile devices, and peripherals.
- Setup and maintain onsite cubicles
- Ensure endpoint security compliance, including ActivClient certificate management.
- Provide hardware support for printers and plotters, including toner, paper, and parts maintenance coordinating with vendors when necessary.
- Administer mobile devices through Microsoft Intune.
- Administer laptops
- Maintain accurate inventory management of all hardware and equipment using internal tracking spreadsheets.
- Manage device lifecycle from deployment to hardware retirement and removal.
- Execute physical network deployments, including device and cable implementation, routing, and removal.
- Bachelor’s degree, preferably IT related
- 4+ years of experience in systems administration support
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship uilding
- Ability to manage and prioritize own work
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