Systems Administrator I

Hours are 8:00am – 5:00pm Monday thru Friday

The Systems Administrator will install, configure and manage the organization's key systems, business platforms, computers, software, and related peripherals.

Employee may perform other related duties as required to meet the ongoing needs of the organization.

• Provide Tier 3 or higher support for help desk incidents and requests following helpdesk processes and procedures. This includes monitoring incoming incidents and alerts while providing 24x7 support as needed to the global operational needs of the organization’s infrastructure.
• Provide expertise in gathering and solidifying business/technical/user requirements, following standards and practices to deploy software and hardware technologies that successfully integrate while increasing performance, security and overall system up-time availability.
• Analyze and monitor software systems activity to ensure optimal performance and perform necessary maintenance to support optimal availability.
• Configure, install, upgrade, and maintain hardware such as servers, personal computers, printers, switches, and access points.
• Configure, install, upgrade, and maintain key software systems.
• Configure, install, and upgrade network infrastructure
• Analyze and monitor personal computer activity to ensure optimal performance and perform necessary maintenance to support optimal availability.
• Create and manage user accounts, groups, and Active Directory group policies.
• Develop and document technical processes and troubleshooting guidelines.
• Travel independently to both domestic and international facilities to provide support, perform upgrades, install equipment / software, and conduct training.