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System Support Engineer
Penta Techsecure Electronics LLC
Dubai, UAE
Full Time
Senior
Onsite
2 weeks ago
Public Address SystemsAutomatic Announcement SystemsIntegrated Security SystemsPerimeter Intrusion Detection SystemsNetwork InfrastructureTroubleshooting
Free
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Public Address SystemsAutomatic Announcement SystemsIntegrated Security Systems
About the Role
Penta Techsecure is seeking a System Support Engineer with 5 years of hands-on experience in Public Address Systems, Automatic Announcement Systems, and Integrated Security Systems.
Key Skills for This Role
Public Address SystemsAutomatic Announcement SystemsIntegrated Security SystemsPerimeter Intrusion Detection SystemsNetwork InfrastructureTroubleshooting
Responsibilities
- Diagnose and resolve system issues, and ensure stable operation of deployed solutions
- Monitor system performance, perform routine maintenance, support system administration tasks, and escalate complex issues as needed
- Collaborate with project, engineering, and development teams to implement fixes, apply updates, and support life cycle management activities
- Document incidents, maintain technical records, assist in user training, and contribute to continuous improvement of support processes
Requirements
- 5 years hands on proven experience in implementation and technical support in large Public Address Systems/Automatic Announcement Systems and Integrated Security Systems including Perimeter Intrusion Detection Systems
- Degree in Electronics/Computer Systems Engineering
- Strong Technical Support and Troubleshooting skills for complex communication and security systems
- System Administration and Operating Systems skills (e.g., Windows, Linux)
- Network Security skills
- Ability to work on site, respond to incidents promptly, and coordinate with cross functional teams
- Strong analytical, documentation, and communication skills
- CCNA/CCNP is a plus
- Airports/Metro experience on the above systems would be beneficial
- Ability to deploy systems in existing network infrastructure including configuration and troubleshooting of the network is a huge advantage
Full Job Posting
Company Description
- Penta Techsecure is a 16 years ISO certified Dubai HQ, engineering company offering solutions in Communication, Security & Digitilization Systems, focused in Transport, Power and Energy verticals across the MENA and Indian sub continent.
Role Description
- As a part of ongoing expansion, we are looking for a full time System Support Engineer, based in Dubai, United Arab Emirates that require travel outside UAE.
Qualifications
- Candidates shall have a degree in Electronics/Computer Systems Engineering.
- CCNA/CCNP will be a plus.
- Candidates should possess strong Technical Support and Troubleshooting skills for complex communication and security systems.
- Candidates should possess System Administration and Operating Systems skills (e.g., Windows, Linux) to manage servers and endpoints.
- Candidates should possess Network Security skills to support secure system deployment, access control, and incident response.
- Relevant experience with CCTV, access control, public address, industrial communication, or IoT/AI based solutions is beneficial.
- Ability to work on site, respond to incidents promptly, and coordinate with cross functional teams and external stakeholders.
- Strong analytical, documentation, and communication skills, with a focus on reliability, safety, and customer satisfaction.
- Should be a TEAM PLAYER with the ability to work independently as and when required.
Responsibilities
- The System Support Engineer shall diagnose and resolve system issues, and ensure stable operation of deployed solutions.
- Responsibilities include monitoring system performance, performing routine maintenance, supporting system administration tasks, and escalating complex issues as needed.
- The role involves collaborating with project, engineering, and development teams to implement fixes, apply updates, and support life cycle management activities.
- The System Support Engineer shall document incidents, maintain technical records, assist in user training, and contribute to continuous improvement of support processes.
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