indeed

System Support Engineer

Netsoft Solutions LLC

Dubai, UAE

Full-time

Senior

Onsite

AED 2,600/month

Discovered Today

IT systems supportHardware and software troubleshootingNetwork troubleshootingWindowsmacOSTCP/IP, DNS, and DHCP

Free

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Key skills for this role

IT systems supportHardware and software troubleshootingNetwork troubleshooting

The IT Systems Support Engineer provides technical support and assistance to end-users.

The role covers hardware and software troubleshooting, network problem resolution, and installation and maintenance of IT systems.

Provide first-line support for hardware, software, and networking issues.
Diagnose and resolve technical issues remotely and escalate complex issues to Level 2 or Level 3 support.
Document incidents and resolutions in the ticketing or IT service management tool.
Deploy software and hardware, set up user accounts and equipment, and perform routine maintenance.

Monitor networks and troubleshoot connectivity issues.
Configure routers, switches, firewalls, and other network devices.
Support virtualized environments such as VMware or Hyper-V and troubleshoot related performance issues.
Perform software updates, virus scans, hardware inventory checks, and backup-related maintenance.

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