System Support Analyst

What We Can Offer You:

Our benefits include, but are not limited to;

• Flexible working and holiday entitlements

Flexible working and holiday entitlements

Discounted childcare

Quarterly Employee Appreciation Weeks

Annual gala award evening

Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more

Responsible for:

Build up knowledge and become the SME for various systems (how they work and how they are used etc)

Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)

Learn about the tools used by Developers or vendors to manage change

Facilitate workshops with the business, users and/or vendors and ensure findings are documented

Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors

Collect data, carryout research, analyse information and document findings

Follow through on system support issues to ensure they are raised correctly and resolved

Map processes, write procedures and create project documentation

Gather, document, verify and analyse business requirements and business rules

• Complete gap and impact analysis

Complete gap and impact analysis

Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, escalate any issues and raise any risks

Support implementation by working on plans, rollout schedules etc

• Produce clear and concise documentation to help convey complex information to a variety of audiences.

Produce clear and concise documentation to help convey complex information to a variety of audiences.

Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access.

Experience Desirable:

Personal Attributes:

Real desire to learn and has a positive can do attitude

System change/process Improvement orientated

PC literate

Has an analytical mindset and can be versatile when it comes to problem solving

Not afraid to ask questions and is able to question/challenge users at all levels with confidence

Can consider the “big picture” whilst still working to a very low level of detail

Can work on their own and as part of a team

Has a flexible approach to their role and the work undertaken

We look forward to receiving your application.

• Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.
• We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
• Proud to be a Great Place to Work for 20 years. Apply today!
• We look forward to receiving your application!