System Engineer II

with ITSM and/or ITIL servicing methodologies Highly developed IT-based troubleshooting and problem-solving skills Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure Solutions Architect Ability to learn quickly and adapt to new technologies & processes Ability to communicate clearly & concisely with customers & teammates, providing exceptional customer service Ability to calmly handle conflict during complex issues remediation under high-stress situations Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions. Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives. Demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PC's and devices. Demonstrated knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus. Demonstrated knowledge of VMware and vSphere Infrastructure, Solid understanding of virtualization concepts and management tools. About isolved isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com . EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.