System Engineer- Hardware & Asset Management Engineer

Role Purpose-

General Infrastructure Services Asset Management

• Manage assets related to core ICT services (servers, switches, firewalls, UPS, AV equipment, etc.).
• Ensure all infrastructure assets are tracked, maintained, and compliant with company standards.
• Support hardware refresh cycles and ensure minimal disruption to venue operations.
• Maintain spare inventory for urgent replacements during events.

Hci & Infrastructure Asset Management

• Manage the lifecycle (procurement, deployment, maintenance, retirement) of HCI nodes, storage, and networking assets.
• Maintain accurate records of all HCI and infrastructure assets in the Asset Management database/CMDB.
• Ensure proper tagging, labeling, and documentation of all infrastructure assets.
• Support rapid deployment and recovery for event operations.

Tracking Infrastructure Asset Management

• Track and manage cloud-based assets (virtual machines, storage, networking components) used for venue operations.
• Coordinate with cloud teams for provisioning, scaling, and decommissioning resources.
• Maintain inventory of cloud licenses, subscriptions, and resource allocations.
• Ensure compliance with cloud security and cost management policies.
• Oversee inventory and lifecycle of CCTV cameras, NVRs, access control, and related security hardware.
• Coordinate with security and operations teams for deployment, maintenance, and upgrades.
• Maintain documentation and asset records for all surveillance and security systems.
• Support incident response by ensuring asset readiness and availability.

Operational Support For Events

• Provide Level 2 support for hardware and asset issues during live events.
• Coordinate with ICT and venue operations teams for asset readiness before, during, and after events.
• Ensure high availability and rapid recovery of critical infrastructure assets.
• Support incident response and troubleshooting for infrastructure services.

Itam Tools & Systems Management

• Work with ITAM platforms such as Matrix42, SCCM/MECM, ServiceNow, Freshservice, or equivalent systems.
• Ensure asset discovery tools are working correctly (agent-based/agentless scanning).
• Generate asset reports for audits, budgeting, and compliance reviews.
• Ensure adherence to IT asset management policies, security standards, and audit requirements.
• Support internal and external audit activities through data validation and reporting.
• Manage asset disposal as per company and environmental compliance guidelines.
• Provide Level 2 support for hardware issues and escalations.
• Assist in planning and execution of hardware refresh cycles.
• Maintain spare inventory and ensure availability for urgent replacements.
• Knowledge of the Windows client, Windows Server and Red Hat Linux Operating systems to enable the ITAM integration.

Procurement & Vendor Coordination

• Coordinate with procurement for acquisition, renewals, AMC, and warranty claims for all ICT infrastructure assets.
• Review technical specifications and ensure compliance with venue requirements.
• Manage vendor relationships for warranty, repair, and replacement workflows.
• Ensure timely delivery and readiness of hardware for scheduled events.
• Audit, Compliance & Reporting.

Qualification-

Education

• Bachelor’s degree in computer science, Information Technology, or related field.
• ITIL Foundation Certification (preferred).

Required Skillset

• Strong documentation and communication abilities.
• Ability to work under pressure and meet event-driven deadlines.
• Familiarity with HCI, cloud, CCTV, and infrastructure technologies.
• Effective collaboration with ICT, security, and venue operations teams.

Required Skillset

• Strong documentation and communication abilities.
• Ability to work under pressure and meet event-driven deadlines.
• Familiarity with HCI, cloud, CCTV, and infrastructure technologies.
• Effective collaboration with ICT, security, and venue operations teams.