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System Design Engineer - EcoPlant
Ingersoll Rand
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 85000-135000 yearly / year
Discovered 1 weeks ago
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- Provide pre-sales support to the sales team as the technical expert on the product and participate in customer calls as necessary to overcome customer objections.
- Be the first line of support to answer customer questions on architecture / data security protocols.
- Occasionally perform a site survey / audit at the customer site, as needed, as part of the pre-sale process to qualify or design a solution for a complex installation.
- Design the system architecture for a new installation, including the selection of hardware and sensor location; generate the required bill of materials; generate the piping & instrumentation diagram (P&ID) for the new system; and identify the compressor integration strategy.
- Provide technical specifications to the Ecoplant Engine team to finalize the Dynamic Engine design.
- Build the customer dashboard prior to installation and support the installation team with remote technical support during installation.
- Complete all required technical / system documentation post deployment, including as-builts, register mapping, and compressor integration details.
- Manage the troubleshooting process for any technical issues post-installation, including managing the escalation process to product management and R&DE, as required.
- Liaison to product management team to provide feedback on product design, product enhancements, and support the development of the product roadmap.
- Support the training and onboarding of new associates with technical product training, as required.
- Bachelor’s degree in a related technical field and/or combination of education and at least 5 years related industrial controls support experience required.
- Demonstrated experience with system architecture design, with a focus on industrial systems.
- 2+ years’ industrial IT / networking experience and a willingness to learn new skills with installing IoT devices, including advanced industrial communication protocols required.
- 2+ years of customer service experience in a technical industry.
- Ability to read blueprints & schematics, coupled with strong technical problem-solving skills required.
- Demonstrated understanding of IoT communication protocols (such as Modbus, Profibus, TCP/IP), networking, and data security.
- The ability to manage multiple urgent issues in parallel.
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