System Analyst

What You Will Do

• Provide level 1 and level 2 applications and systems support for our Travel application and Travel application integration points • Identify and resolve incidents through our ticketing system and provide business support- • Testing and deploying new enhancements at the request of the business and vendors • Creating new or updates existing documentation for new processes or procedures • Perform ongoing system maintenance and monitoring to ensure adherence to contracted service level agreements • Maintain effective relationships with business users and other IT teams • Learn on the job and explore new technologies with little supervision • Identify efficient solutions to eliminate work from your team (increase operational efficiency and flexibility) • Ensure proper escalation processes are followed and exceptions within your authority are properly documented at all times • Working with external vendors to maintain all integration points
• Who You Are • College or University degree in Information Technology or Computer related studies preferred • Minimum 2-3 years of hands on experience with Java, Tomcat and SQL is a required • Working experience supporting Travel Systems / CRM Systems (Harmony / Galileo / SAP) and knowledge of the Travel industry is an asset • Working knowledge of Microsoft Servers 2012/2016, Windows 10 • Understanding of Networks and Networking components • Exposure to all stages of the development lifecycle from requirements gathering through to design, development, rollout, support and maintenance is an asset • Ability to deliver excellent customer service to internal stakeholders • Extremely detail oriented with time and self-management skills sufficient to plan, prioritize and organize work. • Excellent verbal communication and writing skills • Interacts and deals with vendors for support purposes • Roadside knowledge or experience an asset • Willingness to work on-call shifts during evening/after hours/weekends
• What’s In It For You • Competitive salary • Annual bonuses and merit increases • 3 weeks’ vacation • Flexible benefit plan • Defined Contribution Pension • Complimentary CAA Membership

Why CAA?