System Analyst

Responsible for analyzing, designing, and optimizing technology systems to ensure efficient operations, seamless system integrations, and successful deployment of business applications across all properties.

Analyze existing business systems to identify gaps, inefficiencies, and improvement opportunities.

Gather, document, and validate detailed functional and system requirements by engaging stakeholders across operations including front office, back office, F&B, finance, and support departments.

Translate business and operational requirements into clear functional specifications and system design documentation.

Define system workflows, integration points, and data requirements to support effective solution configuration and development.

Work closely with internal technical teams and external vendors to ensure systems are properly developed, configured, and integrated in line with approved specifications and business needs.

Lead and support system testing activities including unit testing, user acceptance testing (UAT), and data validation.

Ensure solutions meet operational requirements and resolve issues prior to go-live.

Support system implementation and deployment across all locations, ensuring operational readiness, proper configuration, and minimal disruption to business operations during rollouts.

Analyze and optimize end-to-end processes across hospitality systems including PMS, POS, ERP, CRM, booking engines, and guest experience platforms to improve performance, accuracy, and user efficiency.

Develop and maintain system documentation, process maps, configuration records, and user guides to ensure knowledge continuity and standardized system usage.

Deliver user training sessions and provide ongoing support to ensure successful system adoption and effective use of business applications.

Coordinate with technology vendors and internal stakeholders to support system integration, enhancements, troubleshooting, and change management initiatives.