System Administrator

CTI has been a leading AV provider for over 35 years.

Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold.

If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI.

We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do.

This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for a System Administrator in Pune whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. you’ll help maintain, support, and improve the systems and technology services that CTI employees rely on every day.

You’ll also serve as an escalation resource for more complex technical issues and work closely with the Helpdesk, Networking, Cybersecurity, and other teams to keep our technology reliable, secure, and effective.

We’re looking for someone who takes ownership, communicates clearly, documents their work, and enjoys solving problems.

CTI employees are known as customer-focused problem-solvers who can get the job done and do it with a great attitude.

What are your responsibilities?

These responsibilities give an idea not a full picture of what you’ll do, as we work to embrace and capitalize on our employees’ strengths:

• Systems administration : Maintain, monitor, troubleshoot, and support company systems, infrastructure, and business technology services.
• User & access administration : Manage user accounts, permissions, access, and related administrative requests while following established security practices.
• Escalated technical support : Serve as an escalation point for complex issues that require deeper troubleshooting beyond Level 1 support.
• System maintenance : Assist with system updates, patching, upgrades, deployments, and ongoing lifecycle management.
• Monitoring & reliability : Help monitor system health, availability, performance, and backups, and respond appropriately when issues arise.
• Security support : Work with Cybersecurity and other IT team members to help address vulnerabilities, access concerns, and security-related improvements.