System Administrator (In-Office)

• Associate degree in Computer Science, Information Technology, Information Security, Networking, or a related field; equivalent professional experience may be considered.
• Three or more years of experience in technical support, systems administration, infrastructure support, or a related IT role.
• Experience supporting Windows 10/11, Windows Server, and Microsoft 365 environments.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, and business networking fundamentals.
• Experience administering or supporting a production virtualization environment, such as VMware or Proxmox.
• Mid-level PowerShell experience, including the ability to read, modify, troubleshoot, and create scripts for common administrative tasks.
• Experience troubleshooting desktops, laptops, printers, mobile devices, networks, user accounts, and business applications.
• Ability to manage competing priorities, establish reasonable deadlines, document work, and communicate status without frequent oversight.
• Strong customer service, problem-solving, and written and verbal communication skills.
• Self-starter who can operate independently at a remote office while collaborating effectively with colleagues across multiple locations.
• Ability to participate in occasional after-hours maintenance and travel to other company offices as business needs require.

• Hands-on VMware administration experience and familiarity with migration planning or transition to Proxmox.
• Experience administering Microsoft Intune, Entra ID, Exchange Online, SharePoint Online, Teams, and OneDrive.
• Experience with PowerShell automation for software installation, endpoint remediation, Microsoft 365 administration, inventory, and reporting.
• Experience with backup systems, disaster recovery, vulnerability remediation, endpoint protection, and cybersecurity best practices, including MFA.
• Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, or EMTP.
• Familiarity with remote monitoring and management tools, help desk or IT service management platforms, and remote access utilities.
• Experience creating SOPs, technical documentation, knowledge base articles, and end-user training materials.
• Relevant certifications such as CompTIA Network+, Security+, Server+, Microsoft AZ-900, MS-900, SC900, VMware VCP, or comparable credentials.

Success in this role requires:

• Taking ownership of issues and projects from initial assessment through resolution and documentation.
• Knowing when to work independently and when to involve other IT team members or escalate a risk.
• Being comfortable shifting between infrastructure administration, automation, and direct end-user support.
• Maintaining a professional, service-oriented approach while working with employees at all technical skill levels.
• Demonstrating curiosity, sound judgment, accountability, and a willingness to learn new technologies.