System Administrator - GCC geo cluster (Riyadh based)

Work arrangement: On-site

Employment type: Full-time

Traverse Health is an international real-world evidence provider specializing in emerging markets and digital innovation across healthcare and life sciences.

We develop advanced digital solutions that help healthcare organizations and pharmaceutical, biotechnology, and medical-device companies unlock the value of patient data.

By connecting healthcare providers with the life-sciences industry, Traverse Health enables data-driven decision-making and supports better patient outcomes.

Our services also support contract research organizations, health insurers, healthtech companies, and drug-discovery organizations—creating measurable, real-world value throughout the healthcare ecosystem.

We are seeking a hands-on System Administrator to manage our servers, workplace technology, user access, cloud infrastructure, and core business systems.

The successful candidate will help maintain a secure, reliable, and well-documented IT environment while providing responsive support to users.

• Administer Linux- and Windows-based servers, virtual machines, and Windows workstations.
• Provision, modify, and deprovision user accounts throughout the employee lifecycle.
• Troubleshoot user access, authentication, VPN, connectivity, and system availability issues.
• Administer roles, permissions, and role-based access controls, including within IRIS and Apache Superset.
• Maintain an accurate inventory of:
• Systems and infrastructure assets
• User and administrative accounts
• System owners and administrators
• Access privileges and credential ownership
• Workstations, servers, virtual machines, and software licenses
• Manage Microsoft 365 accounts, licenses, groups, and access policies.
• Monitor server and workstation health, performance, storage capacity, availability, and outages.
• Verify backup completion and periodically confirm recovery readiness.
• Support containerized environments; assist with Kubernetes administration where applicable.
• Support infrastructure hosted on cloud platforms such as Google Cloud Platform and Huawei Cloud.
• Use or learn infrastructure automation tools, including Ansible and Terragrunt.
• Coordinate with cloud, VPN, software, hardware, and other technology vendors.
• Manage software licenses, renewals, usage, and allocation.
• Provide secure remote support using tools such as AnyDesk.
• Maintain technical documentation, operating procedures, system records, and the internal knowledge base.
• Identify opportunities to automate routine administration and improve security, reliability, and operational efficiency.
• Participate in incident response and infrastructure maintenance activities when required.

Systems and Technologies

• Linux and Windows Server
• Windows workstations
• Microsoft 365
• IRIS
• Apache Superset
• Notion
• AnyDesk
• Virtual machines
• VPN and remote-access solutions
• Containers and Kubernetes

• Huawei Cloud
• Ansible
• Terragrunt

• Professional experience in system administration or IT infrastructure support.
• Practical knowledge of Linux and Windows operating systems.
• Experience with user account administration, permissions, and access troubleshooting.
• Understanding of networking fundamentals, VPNs, authentication, storage, backups, and system monitoring.
• Ability to diagnose technical problems methodically and communicate solutions clearly.
• Strong documentation and organizational skills.
• English proficiency at B2 level or higher.
• Ability to work on-site in Riyadh.

• Experience with containers and basic Kubernetes administration.
• Exposure to Google Cloud Platform, Huawei Cloud, or a comparable cloud platform.
• Familiarity with infrastructure-as-code or configuration-management tools, particularly Ansible and Terragrunt.
• Programming or scripting experience using Bash, PowerShell, Python, or a similar language.
• Experience administering Microsoft 365 and business intelligence platforms.
• Familiarity with IT asset, license, vendor, and knowledge-base management.
• Knowledge of security best practices, least-privilege access, and backup recovery procedures.

• You are dependable, security-conscious, and comfortable taking ownership of day-to-day IT operations. You enjoy troubleshooting, keep accurate records, communicate well with both technical and non-technical colleagues, and are motivated to learn new infrastructure and automation technologies.