System Administrator 2

System Administrator Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provides support for the escalation and communication of status to agency management and internal customers.

Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 2 System Administrator (SA) shall possess the following capabilities:

Provide support for implementation, troubleshooting and maintenance of IT systems.

Manage the daily activities of configuration and operation of IT systems.

Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems Provide assistance to users in accessing and using IT systems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning provide support for the dispatch system and hardware problems and remains involved in the resolution process Provide in-depth experience in trouble-shooting IT systems Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Provide detailed analysis and feedback to agency management and internal customers for escalated tickets