System Admin L2 support

In this role, you will:

Infrastructure Management & Optimization : Manage Red Hat Enterprise Linux and Nutanix environments, including Acropolis Operating System and Acropolis Hypervisor, while implementing best practice architecture guidelines and orchestrating cross-platform migrations.

System Monitoring & Remediation : Proactively monitor compute alerts using tools like Paessler Router Traffic Grapher and Zoho, handle Level 2 technical escalations, and troubleshoot performance, availability, and database issues.

Team Leadership & Collaboration : Lead and manage a team of data center technicians, and coordinate with server, network, and virtualization teams to ensure service deliveries fulfill Service Level Agreements.

Process Compliance & Disaster Recovery : Execute IT Infrastructure Library processes—including Incident, Problem, and Change Management—prepare Root Cause Analysis documentation, and plan and execute Disaster Recovery drills.

The ideal candidate will have:

5+ years of experience in Data Center infrastructure and Linux systems management.

Strong knowledge of Red Hat Enterprise Linux (8/CentOS/Ubuntu), Nutanix products, database fine-tuning (MySQL/Microsoft SQL/PostgreSQL), and network technologies like Virtual Private Clouds, proxies, and load balancing.

Proven ability in automation scripting, DevOps methodologies, and handling Level 2 technical escalations with quick diagnostic problem-solving skills.

Red Hat Certified Engineer (RHCE) certification is required; IT Infrastructure Library (ITIL) certification is preferred.

Excellent communication and interpersonal skills, with the flexibility to participate in a 24/7/365 roster, on-call rotations, and emergency response.