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Switchboard Operator PRN
Community Health Systems
Longview, USA
Part-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
- Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
- Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
- Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
- Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
- Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
- Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
- Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 0-2 years of experience in customer service, call center, or healthcare setting required
- 1-2 years of switchboard experience preferred
- Proficient in operating switchboard or telecommunications equipment.
- Excellent verbal communication and customer service skills.
- Ability to manage high call volumes in a calm and professional manner.
- Strong organizational skills with attention to detail.
- Capable of handling emergency communication processes effectively.
- Knowledge of hospital policies, codes, and procedures is a plus.
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